Disclaimer: British Airways is a client, but they've not paid me to say this!
We flew in and out of T5, BA's new Heathrow terminal this week to Miami. It was a marvel. The terminal is light and open and not rushed. Everything worked as planned and we flew and flew back with our luggage! The lounge was lovely, the tram to the gate fast and efficient. It is a remarkable terminal. I know BA have had teething problems with the terminal but I didn't experience any of it. Once they've overcome the problems they've had we should be really proud of it.
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